The Exceptionally Complex Support Needs Program (ECSNP) was established to enhance sector capability and capacity for NDIS participants with exceptionally complex support needs who are experiencing a crisis, or at risk of entering a crisis situation. The ECSNP provides sector workers with FREE access to professional, evidence-based training and resources to enable best practice and improve outcomes for participants. The ECSNP achieves this via three main functions:

Sector and Community Development

This involves creating opportunities for networking and information sharing between all NDIS service providers in the community sector, such as facilitating Community of Practice events with expert panelists to share their knowledge. You can learn more about our Community of Practice on our Training and Events page.

Subject Matter Expertise

This includes providing free training modules to the sector on various, relevant topics which we deliver live online and upload to our Resource Hub. We also offer secondary consultation to organisations that support NDIS clients with exceptionally complex support needs or circumstances, and identify gaps and improve outcomes for Participants. You can learn more about on our Services page.

Crisis Referral Line

Our team provides after-hours support coordination to NDIS Participants who are experiencing a crisis with their disability-related supports. Crisis may occur when there is a sudden change in their supports that is unforeseen, unexpected, or unavoidable, that results in the support becoming ineffective, inadequate, or absent. Our role is to coordinate emergency supports and connect with the NDIS during working hours. See more information on our Services page.

Our Team

Adele Jarvis

Adele Jarvis

Program Manager

Adele has a Bachelor of Social Work and many years’ experience in mental health, specifically managing residential facilities and community outreach programs for those with severe and persistent mental illness. Adele also has clinical leadership experience within grief and bereavement. Adele has a passion for working with those who have slipped through the gaps and require professional and compassionate support.


(03) 6169 1188 0409 719 324 adelej@richmondfutures.com.au

Genevieve Williams

Genevieve Williams

Practice Consultant

Genevieve has a Bachelor of Social Work and has worked in the community sector for many years. Genevieve has had experience in supporting individuals in the areas of mental health and disability, including working in residential settings and within community outreach programs. Genevieve has a passion for addressing structural barriers in individuals accessing mental health support services.


(03) 6169 1188 0407 303 598 genevievew@richmondfutures.com.au

Linda Philp

Linda Philp

Practice Consultant

Linda has recently graduated with a Bachelor of Behavioural Science and is eager to forge a career within the mental health sector, supporting people to realise their unique strengths and achieve their goals. Linda has previously worked as a Graduate Architect and various customer service roles, bringing with her a variety of skills and life experience.


(03) 6169 1188 0437 889 167 lindap@richmondfutures.com.au
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